1. Nature of Services
Arise Solutions provides custom digital services, including software development, technical infrastructure consulting, digital asset design, and technical support. Because these are bespoke, electronically delivered services, refunds are governed by the conditions below.
2. Non-Refundable After Delivery
Once any digital service, software license, or confirmed technical support session has been provisioned or delivered, the transaction is considered final and non-refundable, including but not limited to:
- Activation of a software license or service account on our systems.
- Commencement of custom development or code integration work.
- Delivery of digital files or technical configurations to the client.
- Completion of a technical consultation or support session.
3. Eligible Refund Conditions
A partial or full refund may be considered only in the following circumstances, subject to written review via email:
- Before work begins: Cancellation within 48 hours of payment, provided no technical work has commenced.
- Duplicate payment: A proven double charge for the same reference or invoice.
- Technical provisioning failure: Our systems were unable to activate the paid service, verified within 72 hours via internal logs.
- Billing error: Amount charged differs from the agreed service scope before execution begins.
4. How to Request a Refund
To submit a refund request, email [email protected] with: full name, email used for the order, payment date, transaction reference, and reason for the request. We respond within 5 business days. Approved amounts are returned via the original payment method where possible.
5. Disputes & Chargebacks
Clients must contact us before initiating a bank dispute or chargeback. Disputes filed without prior resolution may result in account suspension and refusal of future services. We retain delivery and communication records to support reviews by payment processors.
6. Policy Updates
We may update this policy as required. Continued use of the website after publication constitutes acceptance of the revised version. Last reviewed: September 2026.